I forgive you. You may not have the best customer service in the world, but when you say you'll do something...by golly you do it.
Our TV has been repaired, at no cost to us, because it was indeed an issue with not one, but two capacitors on our set. The repair guy came, spent 15 minutes fixing it, and went on his way. We decided to gamble and have him come out because the 'authorized repair place' was pretty confident that it would be the capacitors - that and we didn't figure we'd ever manage to drive the TV to the Twin Cities for repair and got good and sick of no TV in the living room.
I now have a happy husband. I could hear the smile in his voice when he told me the TV was officially repaired. In fact, he sent me a (somewhat blurry but blame the cell phone and not the TV) proof of life photo in his excitement:
(I find it to be a somewhat good and comforting omen that he turned on the TV to see that a native son of Minnesota was playing on our favorite 80's hits DirecTV music station. I'm kinda silly that way.)